Refund Policy


Last Updated: 9/12/2024

At Lekam International Pharmaceutical Nigeria Limited, we are committed to providing our customers with the highest quality pharmaceutical products. We strive to ensure that our products meet your expectations and deliver the intended results. However, if you are not completely satisfied with your purchase, our Refund Policy is here to guide you through the process.

1. Eligibility for Refunds

  • Product Condition: To be eligible for a refund, the product must be returned in its original, unopened, and unused condition, along with the original packaging. Products that have been opened, used, or tampered with are not eligible for a refund.
  • Return Window: You may request a refund within 7 days of receiving your order. After this period, we will not be able to offer a refund or exchange.
  • Non-Returnable Items: Due to the nature of our products, certain items are non-returnable and non-refundable. This includes:
    • Prescription medications
    • Opened or used products
    • Perishable items
    • Customized or special-order items
    • Products marked as "Final Sale"

2. Process for Requesting a Refund

  • Contact Customer Support: To initiate a refund, please contact our Customer Support team at cssupport@lekam.ng or +2347079792345 within the eligible return window. Provide your order number, a description of the issue, and any relevant documentation or photos to support your request.
  • Return Authorization: If your refund request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the product. Please note that unauthorized returns may not be accepted.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong product or a defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Processing of Refunds

  • Inspection of Returned Products: Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria outlined above. We will notify you of the status of your refund after the inspection is complete.
  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges

  • Product Exchanges: We only replace products if they are defective or damaged. If you need to exchange a product for the same item, please contact our Customer Support team at cssupport@lekam.ng or +2347079792345 within the eligible return window. Provide your order number, a description of the issue to initiate the exchange process.

5. Exceptions

  • Errors on Our Part: If you receive a wrong or defective product, please contact us immediately at cssupport@lekam.ng or +2347079792345 within the eligible return window. Provide your order number, a description of the issue. We will arrange for the return of the incorrect product and send you a replacement at no additional cost.
  • Final Sale Items: Items marked as "Final Sale" are not eligible for returns, refunds, or exchanges.

6. Contact Information

  • Customer Support: If you have any questions or concerns regarding our Refund Policy, please contact us at:
    • Lekam International Pharmaceutical Nigeria Limited
    • Plot 525 Aina Akingbala Street Omole Phase II, Ikeja, Lagos, Nigeria
    • cssupport@lekam.ng
    • +2347079792345